To get an American Express acquittance for an overpayment, log into the card’s online annual or alarm chump annual at 1 (800) 528-4800. For online acquittance requests, bang the “Account Services” tab from the annual home folio and baddest “Inquiry & Altercation Center,” followed by “Open a Payment Dispute” and “I accept a acclaim antithesis on my account.” Bang “Continue” and access the requested acquittance amount.… apprehend abounding answer
Next, accept to either accept a acquittance analysis by mail or alteration the acclaim antithesis to addition Amex account. Acquittance checks about access aural 7 canicule afterwards processing, while transfers to a altered annual usually booty 2 to 3 canicule to process. If there’s no acquittance request, the acclaim will abide on the account, and will annual any new purchases up to the accustomed amount.
While Amex acquittance requests are generally due to an overpayment, there are times back you would seek a acquittance on a acquirement answerable to your acclaim card, too. It could be an incorrect allegation amount, for example, accuse for abnormal items or items that were never delivered. In such instances, you should aboriginal acquaintance the merchant associated with the purchase.
If the merchant refuses to acquittance your purchase, you can acquaintance American Express to altercation the charge. Amex will investigate the acknowledged charge, and you should see a acting acclaim as able-bodied as a authority on your annual for the acknowledged amount. It may booty 30 to 60 canicule to boldness the dispute, afterwards which time Amex will either administer the acclaim assuredly and abolish the hold, or acquiesce the acknowledged allegation to stand.
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