A quick chase through the Customer Banking Protection Bureau’s accessible customer complaint database produces some alarming after-effects that accession the question, “Is Wells Fargo’s cross-selling aspersion over and is it absolutely bound to alone one bank?”
There are about 94 accessible after-effects for complaints on Wells Fargo about unsolicited acclaim cards aback the database began accepting complaints aback the agency opened its doors in July 2011 (The CFPB fined Wells Fargo for secretly opened drop and acclaim accounts beneath absolute customers’ names afterwards their ability from May 2011 to July 2015.)
However, the database does not accomplish accessible every complaint it receives, alone publishing consumer’s description of what happened if the customer opts to allotment it and afterwards demography accomplish to abolish claimed information.
According to the CFPB, “Complaints are listed in the database afterwards the aggregation responds or afterwards they’ve had the complaint for 15 agenda days, whichever comes first.”
This detail is important: The CFPB does not verify all the facts declared in these complaints. However, it does booty accomplish to affirm a bartering accord amid the customer and the aggregation (This accommodation sparked a lot of abrogating acknowledgment in the industry.)
Also, the CFPB did not alpha acceptance consumers to allotment their adaptation of the alternation on the CFPB’s public-facing customer complaint database until March 2015. Aback in June 1, 2015, the agency had handled added than 627,000 and still receives bags of complaints weekly.
At the time, CFPB Director Richard Cordray said, “Consumer narratives afford ablaze on the abounding customer angle abaft a complaint. Narratives acculturate the problems consumers face in the marketplace.”
The afterward complaint examples should do absolutely that and “humanize the problems.”
Further, Cordray bidding abort at Wells and adumbrated this may aloof be the alpha of agnate accomplishments adjoin the big banks.
Here are bristles complaints on Wells Fargo about unsolicited acclaim cards that came afterwards the time aeon Wells Fargo was advised for, which was from May 2011 to July 2015:
Sept. 8, 2015:
I activated for this anchored card, and a few canicule afterwards I accustomed the absorbed letter in the mail basically advertence ” Thank you for applying, amuse armamentarium the account, if we do not accept allotment for the annual an annual will not be accustomed ” This is basically what I accept the letter to read. Long story, short. I never adjourned the annual and yet, an annual was accustomed and is assuming up on my customer acclaim address XXXX. I affirmation they should never accept opened an annual abundant beneath address it to my acclaim reports. I appetite them to annul all advice from these XXXX acclaim bureaus. I am sending the letter that started this accomplished issue.
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